Open-sourced thinking from Clear Star. Comments, feedback, contributions, etc. all welcomed.
- Introduction: Service Thinking Introduction
- Guidance Summary: Service Thinking Guidance Summary
Context
- Values & Principles: Service Thinking: Values and Principles
- Leadership: Service Thinking: Leadership
Definition
- Purpose: Service Thinking: Purpose
- Measures of Success: Service Thinking: Measures of Success
Vision & Strategy
- Vision: Service Thinking: Vision
- Strategy: Service Thinking: Strategy
Design
- Team Structure: Service Thinking: Team Structure
- Organisation Structure: Service Thinking: Organisation Structure
Strategic Planning
- Objectives: Service Thinking: Objectives
- Budget & Headcount: Service Thinking: Budget and Headcount
- Roadmap: Service Thinking: Roadmap
- Review & Setting Cycle: Service Thinking: Review & Setting Cycle
Delivery
- Innovation: Service Thinking: Innovation
- Change Delivery: Service Thinking: Change Delivery
- Run Operations: Service Thinking: Run Operations
Other
- Transparency: Service Thinking: Transparency
- Environment & Culture: Service Thinking: Environment & Culture
- Continuous Improvement: Service Thinking: Continuous Improvement