Service Thinking: Values and Principles

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Service Thinking > Guidance > Values and Principles

Guidance Notes

Teams and Organisations should have a set of agreed values and principles that guide the behaviour of everyone working within them.

These values and principles should:

  1. Be understood and bought into by everyone in the team or organisation, ideally through their involvement in co-creating them.
  2. Guide all decision making from strategic decisions down to individual’s day to day behaviours.
  3. Be used to challenge decision making.
  4. Be regularly communicated in different ways.
  5. Be aligned to the Values and Principles of any parent Organisation
  6. Inform the Environment established for people to be successful

Please provide questions and feedback via replies below.

Further Notes

Details of some of the topics we plan to publish further topics on will be added here soon.

Please set us know via a reply below if there’s any of these further notes you’d like us to prioritise, if there’s anything you think we’ve missed, or just to let us know your thoughts.

Further Reading

Don’t take our word for it. If you’re interested in going deeper and exploring more, The Index has community curated lists of further reading, including on Organisational Values