Service Thinking: Change Delivery

Service Thinking > Guidance > Change Delivery

Guidance Notes

Teams and Organisations should have a robust process for ensuring that their Objectives are delivered within the required time, cost, and quality envelope.

This process should:

  1. Ensure all Major Change Initiatives have clear Outcome Measures that are used post-delivery to measure the impact the Major Change Initiative has had.
  2. Ensure all Major Change Initiatives have clear Leading Indicators that are used during delivery to ensure that delivery has not gone off track.
  3. Ensure that all delivery work is regularly prioritised based on the remaining value and effort / budget, and that this informs the roadmap and short-term planning.
  4. Ensure that all delivery is done is close collaborate with customers to gather feedback and help shape the solution.
  5. Ensure that all delivery is done incrementally, with feedback (and prioritisation) used to drive the planning for the new increment.
  6. Ensure all delivery meets appropriate levels of quality and compliance.
  7. Ensure that risks and issues are dealt with efficiently and effectively.

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Further Notes

Details of some of the topics we plan to publish further topics on will be added here soon.

Please set us know via a reply below if there’s any of these further notes you’d like us to prioritise, if there’s anything you think we’ve missed, or just to let us know your thoughts.

Further Reading

Don’t take our word for it. If you’re interested in going deeper and exploring more, The Index has community curated lists of further reading